We offer a high-touch, individualized service. Our process is designed to help us get to know you personally and to really understand your career goals. This is essential, because every resume, LinkedIn profile, and other document we write is one-of-a-kind, infused with your personality, and strategically written to tell your career story in a way that is memorable, meaningful, succinct, relevant, and interesting to your target audience.

To achieve these goals, we use a combination of techniques to gather information about you, your goals, your experience, and your stories of success.  Our Career Insights worksheet is the backbone of this process and we follow the worksheet with one-on-one consultation with you. As soon as you book a project with us, you will receive this worksheet and we urge you to complete it right away while your new resume is fresh in your mind. Once we receive your completed worksheet we begin writing your resume and often conduct some preliminary research to better understand your industry and any technical details of your profession. At this point, we will follow up with you for some one-on-one consultation to get to know you better, clarify issues, and prompt your memory about additional accomplishments and qualifications.

Throughout the entire resume writing process, you have access to the phone number and email address of the writer you are working with and may reach out to your writer with questions or concerns.

You can expect to receive the first proof copies of your resume, LinkedIn content, or other documents approximately 15 business days from the day you return your worksheet to us. We’ll ask you to review it thoroughly and will then work with you on any revisions or corrections necessary to gain your complete satisfaction. Once your documents are perfect, we send you the source file in all the formats you will need for your job search: MS Word, PDF, and plain ASCII text.

But our relationship doesn’t end there. If you need additional support, we can assist in various ways, including providing coaching support on any job search or career management topic and helping you send your resume to recruiters and other decision-makers. We have clients we have worked with on each career step for 25+ years. We want to count you among our family of long-term clients as well.